Terms and conditions

Aircoach makes all reasonable efforts to ensure that the contents of this website are accurate and up to date, but cannot accept responsibility for omissions, errors or subsequent changes.

Aircoach, including its agents, employees, or contractors may not be held responsible for any loss occurring from its use, howsoever caused.

All Online Bookings must be made at least 1 hour before departure time.

Aircoach Journey Times

Estimated journey times are provided as a guide only and may change due to traffic conditions and other circumstances outside our control. If travelling to Dublin Airport or Belfast International Airport, it is important to allow enough time between the coach arrival time at the airport and the departure flight check-in time. We would recommend at least one hour extra on your journey to allow for unforeseen circumstances, but more time may be required. Check with your airlines for check in times and the Dublin Airport website or Belfast International Airport for information on Covid rules at the airport.

Conditions of Carriage

  1. As used in these conditions:
    • "Adult" means any person 14 years of age and over;
    • "Aircoach" means the company which operates the Aircoach coach service;
    • "baggage" means any item of luggage accompanied by a passenger on the coach or carried on behalf of the passenger in the luggage compartment of the coach;
    • "carriage" means transportation of passengers and baggage by coach to a point of destination of the coach, listed on the timetable, in return for payment of the due fare;
    • "coach" means the Aircoach coach;
    • "fare" means the current price of a ticket;
    • passenger" means a person to whom a ticket is issued for carriage on the coach;
    • “ticket” means the ticket issued to passengers for carriage on the coach.
    • "cashless" means that a ticket cannot be purchased on board with cash.  The ticket can only be purchased using contactless payment– for example contactless debit/credit cards, google pay or apple pay.
  2. The correct fare must be paid at the time of booking online or at the time of purchasing on the mobile App or from the driver / Aircoach agent on boarding the coach. The 705X service is a cashless route - payment on board the bus is via contacless only. Entry to the coach may be refused if the appropriate fare has not been paid or the ticket has expired. 
  3. Children aged 4-13 years inclusive are charged the relevant child fare.
  4. Aircoach reserves the right to change the price of any type of ticket on any given route, at any given time.
  5. All times on our timetable are dependent on traffic, road and weather conditions at time of travel.
  6. Two infants aged 0-3 years inclusive, accompanied by an adult fare-paying passenger, will be carried free of charge, infants must be seated on the fare paying adults lap. Any additional infants accompanied by the same adult will be charged at child fares.
  7. You may be required to provide proof of age to avail of infant and child discounts if so requested by the driver.
  8. Please note, we cannot carry children 13 years or younger unless accompanied by an adult.
  9. Baggage is carried at the passenger’s risk. Aircoach will use its best endeavours to carry the baggage safely and securely but assumes no liability for any loss or damage to baggage while in its possession, nor any consequences arising from the loss of or damage to baggage. We recommend that customers take out travel insurance that covers the whole of your journey.
  10. High value large items of baggage - if you wish to carry such items on board, please contact customer service to make arrangements prior to travel, if the item is approved for travel on board, an additional seat will need to be purchased for the journey.
  11. Please be aware, if multiple passengers have been booked to travel on the same booking, they can not individually change bookings to another time. The whole party may change if Flexibook has been included in your booking. However, individuals as part of the booking can not change their journey. 
  12. Aircoach allows a maximum of two pieces of luggage per person free of charge to be carried in the luggage compartment of the coach. For additional bags / suitcases and large bulky items (like musical instruments, sporting equipment etc) there will be a charge of €5.00/£5.00 per piece per trip. The driver will decide if the piece of luggage is permitted in the hold and will collect the fee.
  13. Small bags which can be stored in the overhead rack or on your lap may be carried on board the coach. Bags cannot occupy seats on the coach.
  14. Due to company health and safety protocols, drivers are not obliged to assist passengers with the lifting of or moving of luggage. They will of course endeavour to assist passengers where possible, please request assistance from your driver if required. 
  15. Aircoach undertakes to use its best endeavours to carry passengers and baggage with reasonable dispatch. Times shown on Aircoach timetables are not guaranteed, and Aircoach assumes no responsibility for conveying passengers within any particular time period, nor for making flight connections. Aircoach may, without notice, alter or omit destination points shown on the ticket in case of necessity. Schedules are subject to change, without notice.
  16. E-bicycles and E-scooters must have their battery removed prior to placing them in the hold.
  17. Smoking, Vaping, the consumption of Alcohol and hot food is prohibited on all coaches.
  18. Alcohol must be stored in the luggage compartment of the coach.
  19. Water, Soft drinks and Tea/Coffee to be consumed on board must have a secure lid or cap.
  20. All seats on the coaches are provided with seat belts. Passengers are advised that seat belts must be worn for their own safety.
  21. Guide dogs and Assistance dogs accompanying passengers are permitted to travel on all Aircoach services free of charge. A doctors note is required for those travelling with an assistance dog. Apart from the foregoing exceptions, dogs, cats or any other animals or live fowl of any description will not be carried.
  22. Aircoach reserve the right to refuse to board or remove passengers from a service if they are under the influence of alcohol and/or drugs.  Intoxicated, unruly or passengers engaging in nuisance or anti-social behaviour will be removed from the coach or the service will pause pending the arrival of the appropriate authorities if required. 
  23. Aircoach reserves the right to refuse admission to the coach where it deems this necessary in the interests of safety.
  24. Passengers are requested not to cause any nuisance to their fellow passengers and at all times to follow the directions of the driver of the coach. Aircoach reserves the right to remove from the coach any passengers causing a disturbance or nuisance on the coach.
  25. In the interest of hygiene, we would ask all customers to take all rubbish with you when you exit the coach.
  26. No agent, employee or representative of Aircoach has authority to modify, alter or waive any provision of these terms and conditions.

Ticket Validity of Walk Up or On Bus fares (bought from the driver or at the airport kiosk)

  1. Tickets purchased on the coach or from our Customer Service Team at Dublin Airport are valid on the journey for which they are purchased or, if purchased from our Customer Service Team at Dublin Airport, on the next departure from the Airport. You can use the return portion of your ticket on any return journey, on the same route, up to a period of 6 months after the outward journey date. Your return seat is not guaranteed however and is subject to availability.
  2. Single and Return Tickets are non-refundable, unless the Flexibook Plus add-on has been purchased with the ticket.
  3. The 705X route is a cashless route - payment on board the bus is via contacless only. 

Ticket Validity of Online fares (bought on the website, www.aircoach.ie)

For all online bookings, customers should be present at the appropriate stop, and make themselves known to the driver, at least 10 minutes before the scheduled departure time to ensure a timely departure. If the customer does not present themselves in good time their seat reservation cannot be guaranteed and may be made available to walk up customers. 

Online and app bookings may be purchased up to 1 hour before the departure of the coach from the first departure point on that journey and not the time of departure for subsequent stops on that service.

  1. Online Single Tickets booked online are valid for travel on the selected departure time on your chosen route, on the date specified on your booking.
  2. Online Return Tickets booked online are valid for specific time, route and date of the outward portion of the ticket (i.e.. the first journey on the ticket). The return portion of the ticket is valid for travel on the selected departure time on your chosen route, on the date specified on your booking.
  3. If a flight is delayed into Dublin or Belfast International airports, passengers travelling onwards from both Airports will be allowed to travel within 24 hours of the original scheduled time on their Aircoach ticket, subject to availability. In all other cases, customers will be required to purchase a new ticket and claim from their airline/travel insurance for refunds of any unused tickets. 
  4. The Flexibook add-on can be purchased for single and return tickets booked online or on the app. Purchase of a Flexibook add-on gives the person booking the ticket the ability to change their booking by logging on to their Aircoach account. Bookings can be changed 30 calendar days either side of the date of travel free of charge once the flexi fare has been paid at the time of booking. Flexibook fares cannot be purchased as a separate product. Changes can only be made to the date and time and not to a different route or stop. Customers can change their booking as many times as they wish if the change is made at least 1 hour before the time of the unwanted departure. Changes can be made up to 1 hour before the original journey departure time (e.g. if you wish to change from a stop midway through a service – the window for changes is one hour prior to the first stop on that route and not the time of departure for subsequent stops on that service).  The booking cannot be changed within 1 hour of departure or when the original time booked has passed. When changing a booking, if the journey that the customer is moving their booking to is more expensive than the original fare, the customer will be required to pay the difference between the two fares. All changes are subject to availability on your required journey. For information on how to use Flexibook - please see HERE.
  5. The Flexibook Plus add-on can be purchased for single and return tickets booked online or on the app. Purchase of a Flexibook add-on gives the person booking the ticket the ability to change their booking or cancel their booking and avail of a refund by logging on to their Aircoach account. Bookings can be changed 30 calendar days either side of the date of travel free of charge once the Flexibook Plus fare has been paid at the time of booking. Flexibook Plus fares cannot be purchased as a separate product. Changes can only be made to the date and time and not to a different route or stop. Customers can change their booking as many times as they wish if the change is made at least 1 hour before the time of the unwanted departure. Changes can be made up to 1 hour before the original journey departure time (e.g. if you wish to change from a stop midway through a service – the window for changes is one hour prior to the first stop on that route and not the time of departure for subsequent stops on that service).  The booking cannot be changed within 1 hour of departure or when the original time booked has passed. When changing a booking, if the journey that the customer is moving their booking to is more expensive than the original fare, the customer will be required to pay the difference between the two fares. All changes are subject to availability on your required journey. In the case of customer requesting a refund, the customer will be refunded the price they paid for the ticket.
  6. Customers who have not purchased the Flexibook or Flexibook Plus option, can change their booking within 48 hours of ticket purchase by calling our customer services team.  Any changes required outside of this 48 hour period will require a new ticket to be purchased.
  7. Goods and services sold through digital, tv, mail order are subject to The Consumer Protection (Distance Selling) Regulations 2000. Under clause 6(2)(b) of the regulation states that  the regulations do not apply to contracts for the provision of transport. As such the 14 day cooling off period does not apply to Aircoach tickets.

Ticket Validity of Mobile App fares

  1. Tickets (single and return) purchased on the App are valid on the journey for which they are purchased. 
  2. The Aircoach app allows multiple ticket purchases. On boarding the coach, a QR will need to be presented and scanned per person travelling.
  3. All Mobile App Tickets are non-refundable, unless Flexibook Plus has been purchased.
  4. The Flexibook or Flexibook Plus Add On allows you to change the date and/or time of departure on the route you have booked up to 30 days either side of your original booking. Changes must be made one hour before the date and time of travel in the original booking. 

Ticket Refunds

  1. Tickets are non-refundable as per the T&Cs agreed when purchasing a ticket online, unless the Flexibook Plus add-on has been purchased. Refunds will only be given if Aircoach has not provided the service booked. Please include your correct Booking Reference in all correspondence to info@aircoach.ie.
  2. Refunds are not permitted due to a positive Covid Test unless the Flexibook Plus add-on has been purchased. If you have purchased FlexiBook you can move your travel date.  
  3. Refunds of Aircoach tickets does not apply when Flights or Concerts etc are cancelled unless the Flexibook Plus add-on has been purchased.
  4. All Mobile App Tickets are non-refundable unless the Flexibook Plus add-on has been purchased. 
  5. Goods and services sold through digital, tv, mail order are subject to The Consumer Protection (Distance Selling) Regulations 2000. Under clause 6(2)(b) of the regulation states that the regulations do not apply to contracts for the provision of transport. As such the 14-day cooling off period does not apply to Aircoach tickets.
  6. Contact our customer services team via email at info@aircoach.ie for any queries. 

Free Travel Pass

Free Travel Passes are accepted on a space available basis for all routes except the 705X Derry/London Derry & Belfast City. Seat reservation is available online and on the Aircoach App for Free Travel Pass holders. 

Links to other Websites

Links are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

Indemnification

You agree to defend, indemnify, and hold Aircoach harmless from and against any and all claims, damages, costs including legal fees, arising from or related to your use of this website.

 

 

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