Terms and conditions

Aircoach makes all reasonable efforts to ensure that the contents of this website are accurate and up to date, but cannot accept responsibility for omissions, errors or subsequent changes.

Aircoach, nor its agents, employees, or contractors may be held responsible for any loss occurring from its use, howsoever caused.

All Online Bookings must be made before at least 2 hours before departure time.

Aircoach Journey Times

Estimated journey times are provided as a guide only and may change due to traffic conditions and other circumstances outside our control. If travelling to Dublin Airport, enough time between the coach arrival time at the airport and the departure flight check-in time must be considered. We would recommend at least 1 hour but due to extra Covid-19 controls or queues, more time may be required. Check with your airlines for check in times and the Dublin Airport website for information on Covid rules at the airport.

Conditions of Carriage

  1. As used in these conditions:
    • "Adult" means any person 14 years of age and over;
    • "Aircoach" means the company which operates the Aircoach coach service;
    • "baggage" means any item of luggage accompanied by a passenger on the coach or carried on behalf of the passenger in the luggage compartment of the coach;
    • "carriage" means transportation of passengers and baggage by coach to a point of destination of the coach, listed on the timetable, in return for payment of the due fare;
    • "coach" means the Aircoach coach;
    • "fare" means the current price of a ticket;
    • passenger" means a person to whom a ticket is issued for carriage on the coach;
    • “ticket” means the ticket issued to passengers for carriage on the coach.
  2. As per the Government of Ireland’s guidelines a face covering is now mandatory to wear on all public transport. Each passenger must bring their own face covering.
  3. Social distancing measures are now in place on coaches. Please use only the seats permitted on the coach. If in doubt, ask the driver or customer service staff. It is not permitted to remove the Covid19 signage on the seats.
  4. The correct fare must be paid at the time of booking online or at the time of purchasing on the mobile App or from the driver / Aircoach agent on boarding the coach. Entry to the coach may be refused if the appropriate fare has not been paid or the ticket has expired.
  5. Children aged 4-13 year inclusively are charged the relevant child fare.
  6. Two infants aged 0-3 years inclusive, accompanied by an adult fare-paying passenger, will be carried free of charge. Any additional infants accompanied by the same adult will be charged at child fares.
  7. You may be required to provide proof of age to avail of infant and child discounts if so requested by the driver.
  8. Please note, we cannot carry children 13 years or younger unless accompanied by an adult.
  9. Baggage is carried at the passenger’s risk. Aircoach will use its best endeavours to carry the baggage safely and securely but assumes no liability for any loss or damage to baggage while in its possession, nor any consequences arising from the loss of or damage to baggage. We recommend that customers take out travel insurance that covers the whole of your journey.
  10. Aircoach allows a maximum of two pieces of luggage per person free of charge to be carried in the luggage compartment of the coach. Small bags may be carried on the coach which can be stored in the overhead rack. Bags cannot occupy seats on the coach.
  11. Aircoach undertakes to use its best endeavours to carry passengers and baggage with reasonable dispatch. Times shown on Aircoach timetables are not guaranteed, and Aircoach assumes no responsibility for conveying passengers within any particular time period, nor for making flight connections. Aircoach may, without notice, alter or omit destination points shown on the ticket in case of necessity. Schedules are subject to change, without notice.
  12. Smoking, Vaping, the consumption of Alcohol and hot food is prohibited on all coaches.
  13. Alcohol must be stored in the luggage compartment of the coach.
  14. Water, Soft drinks and Tea/Coffee to be consumed on board must have a secure lid or cap.
  15. All seats on the coaches are provided with seat belts. Passengers are advised that seat belts must be worn for their own safety.
  16. Guide dogs and Assistance dogs accompanying passengers are permitted to travel on all Aircoach services free of charge. A doctors note is required for those travelling with an assistance dog. Apart from the foregoing exceptions, dogs, cats or any other animals or live fowl of any description will not be carried.
  17. Aircoach reserves the right to refuse admission to the coach where it deems this necessary in the interests of safety.
  18. Passengers are requested not to cause any nuisance to their fellow passengers and at all times to follow the directions of the driver of the coach. Aircoach reserves the right to remove from the coach any passengers causing a disturbance or nuisance on the coach.
  19. In the interest of hygiene, we would ask all customers to take all rubbish with you when you exit the coach.
  20. No agent, employee or representative of Aircoach has authority to modify, alter or waive any provision of these terms and conditions.

 

Ticket Validity of Walk Up or On Bus fares (bought from the driver or at the airport kiosk)

  1. Single Tickets purchased on the coach are only valid on the journey on which they are purchased or, if purchased from our Customer Service Team at Dublin Airport, on the next departure from the Airport.
  2. Return Tickets purchased on the coach or from our Customer Service Team at Dublin Airport are valid on the journey on which they are purchased or, if purchased from our Customer Service Team at Dublin Airport, on the next departure from the Airport. You can use the return portion of your ticket on any return journey, on the same route, up to a period of 6 months after the outward journey date.
  3. Single and Return Tickets are non-refundable.

Ticket Validity of Online fares (bought on the website, www.aircoach.ie)

For all online bookings, customers should be present at the appropriate stop, and make themselves known to the driver, at least 10 minutes before the scheduled departure time to ensure a timely departure. If the customer does not present themselves in good time their seat reservation cannot be guaranteed and may be made available to walk up customers. 

Online bookings may be purchased up to 2 hours before the departure of the coach.

  1. Online Single Tickets booked online are valid for travel on the selected departure time on your chosen route, on the date specified on your booking.
  2. Online Return Tickets booked online are valid for specific time, route and date of the outward portion of the ticket (i.e.. the first journey on the ticket). The return portion of the ticket is valid for travel on the selected departure time on your chosen route, on the date specified on your booking.
  3. When travelling from Dublin Airport only, and where there has been a flight delay, passengers may be allowed to travel on a later journey than the one booked providing there is a seat available on the coach and that it is the next journey after the one they had originally booked on. In all other cases, customers will be required to purchase a new ticket and claim from their airline/travel insurance for refunds of any unused tickets. 
  4. Flexi add ons can be purchased for single and return tickets booked online. Purchase of a flexi add on, gives the person booking the ticket the ability to change their booking by logging in to their Aircoach account. Bookings can be changed 30 calendar days either side of the date of travel free of charge, once the flexi fare has been paid at the time of booking. Flexi fares cannot be purchased as a separate product. Customers can change their booking as many times as they wish and can do so up until the point that the coach has left it’s journey start point. When changing a booking, if the journey that the customer is moving their booking to is more expensive than the original fare, the customer will be required to pay the difference between the two fares.

Ticket Validity of Mobile App fares

  1. Single Tickets purchased through the App are valid for 90 days to activate and use. You must activate your ticket before boarding the coach. You will be informed of how long the ticket will be active for, before confirming that you want to want to activate this ticket. We would advise reading this carefully to avoid activating unwanted tickets.
  2. Return Tickets purchased on the App are valid on the journey on which they are purchased and must be activated before boarding the coach. You can use the return portion of your ticket on any return journey, on the same route, up to a period of 6 months after the outward journey date.
  3. The mTicket system only allows one ticket of any type to be active at a time on a single device. If you are travelling with friends or family, they will need to purchase mTickets on their own device from their own account or use cash, or a contactless payment to buy a ticket from the driver.
  4. Refunds on mobile tickets will only be provided for unactivated tickets; any activated tickets are non-refundable. Contact the mTicket support team on aircoach-mticketsupport@firstgroup.com (So we can fully answer your enquiry please give us as much information as possible about the ticket type, device and operating system you are using)

Ticket Refunds

  1. Tickets are non-refundable as per the T&Cs agreed when purchasing a ticket online. Refunds will only be given if Aircoach has not provided the service booked. Please include your correct Booking Reference in all correspondence to info@aircoach.ie.
  2. Refunds of Aircoach tickets does not apply when Flights or Concerts etc are cancelled.
  3. Refunds on mobile tickets will only be provided for unactivated tickets; any activated tickets are non-refundable.  Contact the mTicket support team on aircoach-mticketsupport@firstgroup.com (So we can fully answer your enquiry please give us as much information as possible about the ticket type, device and operating system you are using)

Links to other Websites

Links are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

Indemnification

You agree to defend, indemnify and hold Aircoach harmless from and against any and all claims, damages, costs including legal fees, arising from or related to your use of this website.

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