Help and Support

All bookings are non-refundable, unless you have purchased the Flexi-book Plus add-on 

Please contact our team here https://www.aircoach.ie/help/contact-us

If the payment is showing as pending, it will likely reverse within five working days. If the payment is debited after this time, please contact our team https://www.aircoach.ie/help/contact-us

Once processed, your refund will be returned to your original payment method within five working days.

We apologise for the inconvenience. You can use an alternative service within 24 hours with your current ticket. If you prefer a full refund, please contact us here: https://www.aircoach.ie/help/contact-us

If you're traveling from Dublin Airport or Belfast International Airport and experience a flight delay, you may be able to board a later coach, provided there is availability and it's within 24 hours of your original booking. In all other cases, you would need to purchase a new ticket and can then claim a refund from your airline or travel insurance for any unused tickets.

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.
 

Baggage is carried at your own risk. While we take care to handle it safely, Aircoach is not liable for any loss or damage. We recommend you have travel insurance that covers your entire journey.

We have toilets on our 704X service, and there is an opportunity for a comfort break at Belfast on the 705X service. 

Once you've made your booking, please reach out to our team at accessibility@aircoach.ie with your booking reference.

Guide dogs and assistance animals are carried free of charge. If you're travelling with an assistance animal, a doctor's note will be required.

Please get in touch with our team at accessibility@aircoach.ie, and we'll do our best to accommodate your requests wherever possible.

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.
 

Each passenger is allowed to bring two 10kg suitcases or one 20kg suitcase, free of charge, along with one small piece of hand luggage.

Each item of luggage additional to allowance of two 10KG suitcases or one 20KG suitcase will be charged at €10 per item. Larger items (e.g. bicycles) will be charged at €15 per item space permitted. Our drivers will take payment and they have the final say on whether your item can be carried or not, please respect this decision.

We are unable to carry animals or live fowl, except for guide dogs and assistance animals. If you're travelling with an assistance animal, a doctor's note will be required.

For health and safety reasons, drivers are not required to lift or move luggage. However, they will do their best to assist where possible. Please feel free to ask your driver if you need help.

We accept the Free Travel Pass on all services, except for route 705X. You can travel free of charge by boarding at one of our stops (subject to availability), or if you'd prefer, you can reserve a seat online for a small fee.

Yes, if your free travel pass indicates that a companion is entitled to travel with you.

Booking online is simple! Just follow the usual booking steps, and when you reach the 'select passengers' section, choose 'Free Travel Passes.' On the personal details page, you'll be asked to enter your pass number.

Please remember not to add any additional adult passengers for the pass holder.
 

If you're aged 19-25 and have a valid Young Adult Card, you can purchase this ticket. You can find more information and purchase the card here: https://www.leapcard.ie.

This ticket is available online only and is not accepted on route 705X.
 

If you have a valid student Leap Card you can purchase this ticket. You can find more information and purchase the card here: https://www.leapcard.ie.

This ticket is available online only and is not accepted on route 705X.
 

As this is a TFI scheme, this does not cross the border into Northern Ireland.

Once you have accumulated enough points to make payment for the cheapest ticket in your booking, this will become available as a payment option for you. You will require at least 10 points for every €1 spend. i.e. a €10 ticket will require 100 points. You cannot use these as part payment on a booking.

Aircoach Advantage is our loyalty program. Points are earned for each purchase you make online at https://www.aircoach.ie. For every €1 you spend, you earn 1 point, which are then stored in your account for use on future bookings.

Once you have enough points to cover the cost of your ticket, this option will become available in your payment screen.

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.
 

If your ticket was purchased less than 48 hours ago, we can help you change the date(s) and/or time(s) of your journey. Please get in touch with us for further assistance here - https://www.aircoach.ie/help/contact-us

By purchasing this add-on, you'll be able to change the date and/or time of your booking. We recommend this option if you need more flexibility or are unsure about your travel plans. 
This is available online only.
 

By purchasing this add-on, you'll enjoy all the great benefits of the standard Flexi add-on, plus the added option to refund your journey if needed. We recommend this option for the ultimate flexibility on your travel plans.
This is available online only.
 

Journeys can be modified up to one hour before the coach starts the route, with Flexi-book.

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.
 

All add-ons must be purchased at the time of booking, as we're unable to add them later.

Please check out this handy video here - https://www.aircoach.ie/flexibook for full details.

Occasionally, we may authorise a small amount of 10p to verify your card with the issuer. This is not a charge and will be replaced by the full transaction amount within 24-48 hours.

We accept contactless payment cards from Visa and Mastercard, as well as Google Pay and Apple Pay. Please note, we cannot accept American Express. Cards issued outside the UK and Ireland are usually accepted, but if you experience any issues, please contact your card issuer. Be aware that your bank may apply an overseas transaction fee.

Please contact your bank who will be able to advise you.

Yes, you will receive a receipt and a ticket for your purchase.

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.
 

I'm sorry to hear that you've lost an item! Please check our lost property database here: https://www.aircoach.ie/help/lost-property-search, as items are added regularly.

Please contact Smarte Carte on the below details:
Telephone: 00353 1965 3000
Email: dub.lostproperty@smartecarte.ie 
 

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.
 

Please reach out to our team here - https://www.aircoach.ie/book-tickets/group-bookings we’ll be happy to look into your request.

Booking online not only guarantees you the best fare, but also reserves your seat on the service of your choice. It’s the easiest way to take the stress out of your travel!

We offer discounted child fares on all our routes for children aged 4-13 years (inclusive). Please note, children aged 13 or younger must be accompanied by a responsible adult aged 16 or over. 

Our drivers may ask for proof of age when boarding.
 

We offer free travel for up to two children aged 0-3 (inclusive) accompanied by an adult fare-paying passenger. Please remember to purchase infant tickets for the children when booking.

Our drivers may ask for proof of age when boarding.
 

We accept both cash and contactless payments on most of our services. However, please note that route 705X is fully cashless.

For card payments, there is a €50 limit, which is a national policy we cannot change.
 

Tickets can be bought from our webpage www.aircoach.ie, through our mobile app, onboard, or at the Aircoach departure stand at Terminal 1, Zone 2 and Terminal 2, Zone 20.

For the cheapest fares, we recommend booking in advance online or through our mobile app.
 

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.
 

You’ll need an internet connection to purchase tickets, but once you've booked, simply show the bus driver your QR code to be scanned – no internet connection is required at that point.

You can find your ticket in the 'Bookings' section of the app. If your ticket is missing, it may be due to being logged out of the app or a loss of internet connection. To restore it, ensure you have a stable connection and refresh the app by tapping the Options button (iPhone) or Menu button (Android). Your ticket should reappear after a few seconds.

When you booked your ticket, you should have received a copy via email. You can simply print it out and use that as your ticket.

Please make sure your phone has enough battery to show a valid ticket and QR code to the driver during your journey. If your phone runs out of charge, you will need to purchase a ticket from the driver.

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.
 

You can board at a closer stop to your destination, subject to availability. Please note that by doing so, you will forfeit your seat reservation, and it may be given to walk-up passengers.

Yes! Please follow us for the latest promotions and updates.
Facebook: https://www.facebook.com/aircoach.ie/
Instagram: @goaircoach
Twitter/X: @Aircoach
 

Please remember to leave sufficient time between your coach arrival at the Airport and your flight check-in time. Aircoach cannot be held responsible if you miss a flight due to a service delay.

We do not operate on Christmas Day. We run our normal timetables seven days a week, except for Christmas Eve and St Stephens Day/Boxing Day where we finish earlier than usual. Details of these services are published on our timetables page - https://www.aircoach.ie/timetables near the time.

All Aircoach services operate from Terminal 1, Zone 2 and Terminal 2, Zone 20.

Terminal 1: Our stop is at Zone 2, just outside the main exit door on the arrivals level. Use the pedestrian crossing, and you'll find us on the left.
Terminal 2: The pick-up point is Zone 20, located through the atrium at arrivals, down the escalator on the left.
 

Can’t find your answer, or want to provide your feedback? Please get in touch!
Webpage: https://www.aircoach.ie/help/contact-us
Phone:  Dublin: +353 (0) 1 844 7118 *
Belfast: +44 (0) 28 90330655 *
Twitter/X: @Aircoach +
*Phone lines are open 9 am – 5 pm Monday – Friday.
+ Our social media team are available 7 am – 7pm Monday – Friday and 9 am – 5 pm on Weekends.