Dear customer,
Our company is currently undertaking a survey of free travel passengers only who travel on our service/s. The purpose of this survey is to solely establish the volume of free travel passengers using our service/s at present.
The information collected will be shared ONLY with the Department of Social Protection (Free Travel Section). The information gathered is only being used to establish a fair level of compensation to our company for providing this service/s for free travel pass holders.
We therefore kindly ask you for your co-operation during the period of this survey (from 12th May '25 - 22nd May '26) in presenting your free travel passes to our staff. Our staff will only gather information and return the pass to you.
Should you have any questions on this survey you can contact the Department of Social Protection's Free Travel Section on 071-9157100 or 0818 200 400 and the option is 2 for HHB and Free Travel.