Coronavirus customer and service information

mar 19

As per the update provided on Monday, Aircoach is taking extra steps to ensure the upholding of the highest standards of safety and hygiene. 

Ireland is coming to terms with a new way of working, travelling and indeed living, in the wake of Coronavirus coming to our shores - and we are all working hard to flatten the curve.

Amendments to Service
In order to play our part in curbing this virus and due to a significant reduction in the demand for some of our services, Aircoach will be temporarily amending service levels to some of our routes from Saturday 21st March.

  • 700 Leopardstown service will have a 30 minute frequency instead of every 15 minutes and further reductions during the night services.
  • 702 Greystones service will be temporarily suspended. This would make the last journey from Greystones departing 23:10 on 20/03/2020 and the last journey departing from Dublin airport 23:05 on 20/03/20:20.
  • 703 Killiney service will be temporarily suspended. This would make the last journey from Killiney departing 23:55 on 20/03/2020 and the last journey departing from Dublin airport 23:35 on 20/03/2020.

For the time being, 704X Cork and 705X Belfast routes will operate as normal and we ask all passengers to ensure to follow the HSE guidelines of social distancing while in a public place.

Changing dates of travel
We understand that plans are changing and flexibility is required for your peace of mind at this time, which is why if you are unsure of your future travel plans, we will be happy to amend dates on tickets for future use. If you do not yet know the date for travel in 2020, we will amend your ticket to 1st October 2020. This means that your ticket has been deferred to a date to be confirmed by you and can be used before December 31st 2020. All you need to do is let us know (at info@aircoach.ie ) that you'd like to defer travel within 2020 and then inform us again nearer the time and we will amend your travel date. You can book your tickets for Aircoach with confidence, knowing that we have flexibility and will support your needs at this time.

Safety, Hygiene and Social Distancing
We understand this is a worrying time for the public and I want to reassure you that your safety, and the safety of our drivers is at all times paramount to us.

The Aircoach fleet is kept to a very high standard in terms of cleanliness and our drivers are operating strict hand sanitising practices. We are also encouraging contactless payments which are available on all our routes and coaches to minimise physical contact. In order to keep social distancing, we are also asking our customers to seat one passenger per block of two seats.

Again, we urge all customers to follow the HSE’s guidelines in order to contain any further spread of the virus. For further information on our safety measure visit: www.aircoach.ie/news/covid19-coronavirus-information.

Aircoach is Ireland’s leading coach provider, and that is because of you, our loyal customers. We will do everything we can to make this period as smooth and safe as possible.

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