How do I get a refund?
Drivers are able to refund card transactions at the point of purchase only. If you request a refund, the driver will issue you with a ticket which will say ‘EMV Credit Note’. Please then allow up to 5 working days to see refunds on your account. Drivers are not able to provide a cash refund.
If you should request a refund after purchase, you will then need to contact Customer Services at firstname.lastname@example.org with the following information:
- The service on which the ticket was purchased
- Transaction Total Amount
- Date and Time
- First 6 and last 4 digits of your card as shown on the receipt
- Whether you paid with Apple or Google pay
Customer services will then consider your request and process a refund if appropriate